Tetra Tech’s Dipit Bahl, solutions architect, outlines how artificial intelligence (AI) can be used by the public sector to provide optimized frontline user experience—all while maximizing resource efficiency.
Federal agencies today face growing pressure to deliver services that are fast, intuitive, and responsive. The public increasingly expects the same kind of digital experiences from the federal government that they get from their banks and other private sector organizations, such as clear answers, immediate responses, and easy-to-use online tools. Meeting these expectations requires more than just modern technology; it requires consistent application of commercial best practices such as a product mindset, user-centered design, agile delivery, automation, and continuous improvement.
In a recent article published in Service Contractor, the Professional Services Council’s quarterly magazine, Dipit explores how agencies can choose the right AI approach for the right task, from intent-based assistants for straightforward requests to retrieval-augmented and large language model-based assistants for more contextual interactions. The article emphasizes cloud-smart architecture, strong governance, and human-in-the-loop oversight where appropriate, while highlighting measurable outcomes such as faster response times, higher satisfaction, and reduced duplication of inquiries. Drawing on Tetra Tech’s decades of experience supporting the U.S. government, Dipit shows how these services can be delivered responsibly and effectively to help agencies modernize service delivery at scale.
Learn more about how to choose the right AI approach and measure performance outcomes. Read the full article in Service Contractor.
About the author
Dipit Bahl
Dipit Bahl is a senior manager and solution architect in the Tetra Tech Federal IT Group.
Dipit has more than 25 years of experience delivering technology solutions for the federal government, focusing on solution architecture, program management, cloud services, and helping agencies modernize how they deliver technology. His work includes leading teams, shaping technical approaches, and supporting new solutions that improve service delivery and operational efficiency.
Dipit has supported major federal programs, including work with the Federal Aviation Administration and other agencies. He has led application development, guided cloud migration efforts, and helped improve delivery processes and automate manual work. He also has managed large teams of developers, architects, and testers on complex government projects.
He holds a Bachelor of Engineering in Computer Science and Engineering from Jawaharlal Nehru Engineering College and is a certified Project Management Professional and SAFe Agilist and Scrum Master.
