AI Chatbot Speeds Answers to Customers
Resolving customers' most common questions with a high-end artificial intelligence solution.
The Tetra Tech’s Federal IT Innovation Lab recently launched Auxilium, a high-end artificial intelligence (AI) solution. Auxilium is a virtual agent that improves customer satisfaction by being available 24 hours a day, 7 days a week, and answers questions in milliseconds. Derived from the Latin word meaning “to help,” Auxilium provides a premier user experience and empowers our customers’ support teams to focus on higher-level tasks.
Auxilium is an open-source chatbot solution that has a conversational interface and uses text or audio commands to answer internal and external stakeholder questions efficiently and effectively.
The chatbot is designed with the latest in machine learning and AI technology to troubleshoot questions while potentially reducing support teams’ workloads. With Auxilium’s support, our customers' employees can focus on the bigger picture.
Auxilium’s Key Features
Answers text and voice commands using robotic process automation (RPA)
Auxilium can identify intent and troubleshoot by asking follow-up questions to return the best answers, boosting your organization’s reputation. Auxilium also responds to voice commands, increasing access for all customers. The chatbot recognizes various phrasings of questions and provides the correct answer quickly through natural language processing and machine learning.
Addressing more than 300 questions a month for a current customer, reducing average response time from 15 days to seconds
Monitors impact and efficiency
A customizable dashboard captures detailed analytics, including the most frequently asked questions, actual time saved by support teams, thorough visualizations that show customer activity, and the volume of questions asked throughout the month.
Leverages existing workflow
Auxilium works within existing workflow and natively integrates with Salesforce and Slack. Our team can customize Auxilium to work seamlessly with clients’ specific tools and workflow as needed.
Versatile Language Capability
Users can ask questions and receive answers seamlessly in more than 55 languages. Auxilium also features in-conversation language switching capabilities.
Auxilium is equipped with an analytics dashboard that provides valuable operational oversight into the chatbot through usage and accuracy analytics.
To learn more about Auxilium’s capabilities, contact FITLabs@tetratech.com.