Improving Public Service Delivery in Albania
Through the Planning and Local Governance Project (PLGP), funded by the U.S. Agency for International Development (USAID), Tetra Tech is working with local governments in Albania to establish one-stop shops where citizens have access to 73 different public, municipal services in a single office. This convenient, cost-effective, and customer-friendly environment allows local citizens to apply for official documents including building permits and licenses or pay their taxes.
This video features a few of the offices that have been established in Korça, Albania. These shops are a perfect example of how local governments are changing the way they are providing services to not only increase access and delivery of public services, but to also increase trust between citizens and their governments—one of PLGP’s key goals.
Learn more about PLGP here.