Through the Justice Sector Support Program (JSSP), funded by the U.S. Department of State, Tetra Tech developed the Case Management System (CMS), which allows the Government of Afghanistan (GOA) to compile and analyze justice sector data quickly and accurately. By gathering statistics on nationwide crime, our team and trained operators can monitor the length of time an accused individual has been held without being granted a court appearance. Before CMS this type of information, which is crucial to government transparency and fighting corruption, was maintained in paper records, making it nearly impossible to quickly access information on crime and prisoner records in Afghanistan.

To maintain accurate and up to date records in the CMS, court employees must enter the information in a precise and timely manner. Our team’s CMS advisors are training local operators to ensure this new system is used appropriately.

The new knowledge [obtained in the training] on CMS will solve most of our case-related problems, and we can easily have access to case information.

CMS Operator Trainee

Unfortunately, regional insecurity, including ongoing armed conflict in some regions of Afghanistan, makes traditional training methods difficult and potentially dangerous. Recognizing the challenges of CMS offices in remote and insecure locations, our team of CMS advisors based in Kandahar and Helmand piloted and conducted training via Skype for four newly hired CMS operators based at the Uruzgan Appellate court. Using these innovative, remote methods of communication to mentor and train government counterparts has become increasingly necessary given reduced accessibility to the most remote CMS locations in the country, especially those considered unsafe such as Uruzgan Province.

This training highlights Tetra Tech’s commitment to continued advancement of justice sector reform, even in an extremely challenging environment. Currently, four newly-trained CMS operators are equipped with the knowledge and skills to properly input court and case information into the CMS, and the efforts for increased transparency and anti-corruption can continue.